Contacts
Access the complete list of Abbott contacts and their services.
Find an Abbott Resource
Download Contacts PDFBenefits
Website
Abbott Benefits Center
Call
844-306-9222
Monday – Friday 7 a.m. to 7 p.m. CT
- Medical, dental or vision benefit coverage
- Dependent verification for newly added dependents
- Life events – marriage, domestic partnership, birth, divorce
- Spending accounts (HSA, FSA or commuter)
- Retirement planning, inquiries for SRP (401(k)) or pension
- Freedom 2 Save
- 1095-C and 1099-R forms
- Address change (terminated or retired individuals)
Medical Plans
- Assistance with claims, coverage, or providers
- Second opinion services
- Plan comparison, assistance in selecting coverage
- Available for HIP and Traditional PPO plan members only
Website
britehr.app/Abbott-2025
Call
866-683-6440
- Assistance with claims, coverage, or providers
- Plan details and information on coverage or pre-authorization
EMPLOYMENT / INCOME VERIFICATION
Call
800-367-5690
Monday – Friday 7 a.m. to 8 p.m. CT
- Income verification for mortgage or financial background (Employer Code – Abbott:10020, ARDX:26620 SJM: 15899)
- Active employees can generate their own employment verification letter via Workday typing “employment verification” in the search bar
PERSONAL / EMPLOYMENT INFORMATION
Website
HR Service Center
Call
877-228-4707
Sunday 7 p.m. to Friday 7 p.m. CT
- Name change – marriage, divorce
- Address change (active employees)
- Incorrect data in Workday
- Years of service / service date inquiries
- Contractor service credit
- Resignation/termination
- Report a death of an employee or retiree
PAYROLL / HR SERVICE CENTER
Website
HR Service Center
Call
877-228-4707
Sunday 7 p.m. to Friday 7 p.m. CT
- W-2 inquiries
- Tax Deductions
- Vacation/time off (time tracking, vacation buy)
- Direct deposit
WELLNESS
- Castlight account/eligibility
- Earn points & enter sweepstakes
- Track healthy habits & join challenges
- Schedule biometric health screening & flu shot
Website
Spring Health
Call
855-629-0554
Option 1 for Spanish, 2 for crisis, 3 for general support, 4 for manager support
- Mental health counseling – free therapy sessions from trusted providers
- Alcohol and substance use support
- On-demand digital tools and wellness exercises
- Dedicated clinical experts
- Medication management support
- Coaching sessions
- Work-life services, and legal and financial consultations
- 24/7 support during crisis situations
LEAVE INFORMATION (TIME AWAY FROM WORK)
- Maternity leave
- Family leave/Parental leave
- Other (bereavement, military, personal etc.)
- Short-term medical and long-term disability
- Vacation and time off
FAMILY CARE SUPPORT
Website
abbott.care.com
Call
866-814-1638
- Free, 24/7, one-on-one personalized support
- Exclusive discounts on childcare, senior care, retail and more
- A robust database of screened and background-checked caregivers
- Resources and support for parents of neurodiverse children
- Elder care patient advocacy, care coordination and caregiving support services
- Education support including college advisory services
TUITION ASSISTANCE
Website
EdAssist
(Abbott network username and password are required)
Call
866-233-2235
Monday – Friday 7 a.m. to 7 p.m. CT
- Tuition assistance
- FreeU bachelor’s degree program